deBeer & Gait Lacrosse Terms & Policies
deBeer Lacrosse warrants, to the original consumer only, that it's deBeer and Gait by deBeer branded products will be free from defects during normal use for the period defined below.
This is provided that:
- The item was purchased from an authorized deBeer Lacrosse dealer
- The customer retains proof of purchase from the original transacation (i.e. store receipt)
- The item has not been abused, altered (i.e. pinched), defaced, or otherwise negligently damaged
- The return was handled properly according to the deBeer return process listed herein
Our warranty policy covers a one time replacement on the originally purchased item only. deBeer reserves the right to provide substitutions based on product availability.
Proof of purchase is required for all items being returned as defective You must have Return Authorization (R/A) number to return products
Items sent to deBeer without proof of purchase or without an R/A number will NOT be processed and will be returned to the sender.
Call Customer Service at 1-800-833-3535 to obtain an R/A number.
Product Specific Warranty Terms
Terms are based on the date of the original retail purchase.
| Product Type | Warranty Term |
|---|---|
| Lacrosse Heads | 6 Months |
| Lacrosse Handle - Titanium Enhanced Attack / Goalie | 6 Months |
| Lacrosse Handle - Women's Composite | 6 Months |
| Lacrosse Handle - Titanium Enhanced Defense Length | 60 Days |
| Lacrosse Handle - Men's Composite | 30 Days |
| Protective Equipment & Gloves | 60 Days |
| Bags & Apparel | 6 Months |
| Helmets | 6 Months |
| Backyard Accessories | 90 Day Limited Warranty Call Customer Service for Missing Parts |
| Stringing Components | Not Covered Under Warranty |
Lacrosse Heads
deBeer warrants that its lacrosse heads will be free from defects during normal use for SIX (6) MONTHS from the date of the original retail purchase. deBeer, upon receipt and approval of your return, will send you an unstrung head of the same model. deBeer reserves the right to provide substitutions based on product availability. Intentional alterations to heads such as dyeing, melting, pinching or bending will void the warranty on all deBeer heads.
Lacrosse Handles
deBeer warrants that its lacrosse handles will be free from defects during normal use including severe bends or breakage during normal use.
Warranty terms from date of original retail purchase:
- Titanium enhanced alloy lacrosse handles - Attack & Goalie Lengths - Six (6) MONTHS
- Titanium enhanced alloy lacrosse handles - Defense Length - SIXTY (60) DAYS
- Women's composite handles - SIX (6) MONTHS
- Men's composite handles - all lengths - THIRTY (30) DAYS
Reminders:
- Dings, dents, chips (composite), and scratches may occur during normal use and are not covered under warranty.
- Men's and Women's Aluminum 6000 and Z09 Handles are not covered under warranty.
Field Hockey Sticks
deBeer warrants that its field hockey sticks will be free from defects during normal use for SIX (6) MONTHS from date of original purchase. Paint chips and normal wear and tear can be expected and are not covered under warranty.
Gloves & Protective Equipment
deBeer warrants that its gloves and protective quipment will be free from defects during normal use for SIXTY (60) DAYS including stitching or material flaws. Normal wear and tear can be expected and is not covered under warranty.
Bags & Apparel
deBeer warrants that its bags and apparel will be free from defects during normal use for SIX (6) MONTHS including stiching or material flaws. Normal wear and tear can be expected and is not covered under warranty.
Helmets & Goggles
deBeer warrants that helmets and goggles will be free from defects during normal use for SIX (6) MONTHS including cracks, welding, or other material flaws. Normal wear and tear can be expected and is not covered under warranty.
Backyard Accessories
Goals, Nets, Goal Blockers and Bounce-back Walls, have a 90 DAY LIMITED WARRANTY. Customers should contact the Customer Service Department if product is missing any parts or directions.
Warranty Exceptions
The following items are not covered by any warranty policy:
- Promotional items (camp giveaways, raffle items, etc)
- Men's and Women's Aluminum 6000 and Z09 Handles
- Stringing Components
- ALL Mini Sticks / Mini Goals / Mini Accessories
To Process a Return
You must have an RA number to make a return. Packages without an RA number will be refused.
- Locate your receipt and confirm that the product you wish to return is still within its warranty period.
- Call our Customer Service Department toll-free number 1.800.833.3535 to request a return authorization number.
- Package the defective product with proof of purchase and write your return authorization number clearly on the outside of the package.
- Ship the package to:
deBeer Lacrosse
8 Charles Boulevard
Guilderland, NY 12084
Attn: Returns
RA# - (insert your RA #)
Customers are responsible for all shipping charges back to deBeer Lacrosse.
deBeer Lacrosse will pay all normal freight charges (Fedex ground) to send the replacement product.
